Morgan Taylor Consulting can with your organisation to create a suitably balanced reference group to develop or review user involvement toolkits and strategies

We will work with you to develop a training scheme for user and carer representatives and this can be developed and organised in collaboration with the voluntary sector and health colleagues.

We can assist you to develop a policy on involvement in the recruitment process and will work with you to involve appropriate groups to look at issues that relate to training for users/carers alongside representatives from HR and your training section

We will work with your organisation to ensure that your complaints procedures allow services user and carer issues to be investigated and addressed and if upheld will result in changed to individual support plans to ensure improved and positive outcomes. Such systems will allow you to look at complains as a whole systems approach to quality involvement with a view to learning form any patterns or commonalities.