All systems have to reflect this way of working, so it is essential that the whole organisation understands why they are doing it, what the objectives are and in what ways they need to change.
This includes:
This includes:
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IT systems – inappropriate IT systems can hi-jack the whole process
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Training, support, supervision
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Planning – commissioning
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Inter agency relationships
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Financial administration – flexible use of time: charging service users
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Audit, finance – concerns re flexible use of time, loss of day to day control
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“Achieving the culture change is the key to success”
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Production of more beneficial services
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Engaging people in making decisions about their own services
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Service users are central and in control
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Improved satisfaction
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Providers able to use their initiative and prove their expertise
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Improved staff satisfaction and retention
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Social Care Consultants...
excellence in partnership
excellence in partnership
