Ÿ	Creating champion of citizens and communities, inspiring trust by giving more attention to the needs of citizens and service users, across service boundaries

Ÿ	Help your organisation to demonstrating professionalism and openness in engaging with the public, in partnership with other sectors

Ÿ	Identifying areas of national data on public satisfaction with services,  and undertaking local data collection to supplement it, publishing this data and informing the public on follow-up

Ÿ	Facilitating well-informed debates about investment priorities and encouraging local ownership of the public service budget

Ÿ	Assisting you to engage with Community Councils as citizen advocates and service providers, where they have the capacity to fulfil these roles

Ÿ	Providing the strategic capacity to tackle organisational barriers to citizen-centred service pathways, for example across schools and FE colleges, across health and social care and across social and criminal justice agencies

Ÿ	Help you to create a culture that demonstrates openness, recognising and learning from mistakes, providing speedy redress and taking action to minimise the risk of repeating them